American Express Global Business Travel

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Travel Counselor

at American Express Global Business Travel

Posted: 3/8/2019
Job Status: Full Time
Job Reference #: J-35440-1

Job Description

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.  Get ready to make impressions that will last.

At this moment we are hiring business travel counselor based in our office in Rotterdam, Eiindhoven or Virtual office (home based).

You will be responsible for providing travel services to travelers and their traveler assistants. You will have daily contact with the client by phone or e-mail and will take care of their travel requests.
You need to advise and inform the client on our services (on- and offline), make them itinerary proposals / price comparisons, manage the reservation and ticketing process, and ensure the customer experience has been positive.

Responsibilities and skills:

  • Professional telephone manner

  • Excellent teamwork and time management

  • Thorough knowledge of air reservations and ticketing, rail, car and hotel reservations with Amadeus, Galileo or Sabre
  • Ability to understand customers requirements whilst still adhering to their travel policy

  • Strong communication skills and customer friendly attitude
  • Flexible



Netherlands>West Holland>Amsterdam



It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.


GBT Recruitment Privacy Statement

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

Posted 30+ Days Ago

Full time