GM Financial

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Remarketing Solutions Specialist I

at GM Financial

Posted: 11/8/2018
Job Reference #: 33903

Job Description

  • Job LocationsUS-MI-Jenison
    Requisition ID
    Employee Type
    Full Time-Regular
  • Overview

    The Remarketing Solutions Specialist I professionally represents the sale of retail and lease vehicles at auctions nationwide and strives to achieve the highest recovery on the liquidation of assets in order to minimize losses, while ensuring company policies and procedures, as well as state and federal laws, are followed. Additionally, this team member will review, monitor, and direct departmental activity


    · Responsible for developing, implementing, and monitoring new GM Financial programs; revise existing programs to enhance auto recoveries at auction and ensure integrity of programs.

    · Promote dealer consignment program by building effective dealer relationships and performing external sale calls.

    · Meet the corporate defined sales objective monthly on retail and lease vehicles.

    · Maximize the recovery of all remarketed vehicles to decrease net credit loss as a percentage of account balance.

    · Travel throughout assigned territory to perform pre/post sale activities including: Monitor flow of vehicles to auction; represent vehicles during sale at auction.

    · Inspect inventory, make recommendations on reconditioning, set vehicle floor prices, review condition reports, and audit auction expenses.

    · Manage GM Financial vehicle inventory for potential insurance claims

    · Verify vehicle announcements and reports are accurate for pre-sale. Work with auction coordinators to approve work orders for Mechanical Services Shop, Body Shop and Detail Shop.

    · Verify repairs are completed and charges submitted.

    · Assure inventory is in proper designated areas of the lot at all times; conduct a physical inventory on a quarterly basis.

    · Make recommendations of vehicles to be sold online after a no-sale

    · Perform post sales score cards for auction performance.

    · Assist management in reducing operating expenses for the transportation and sale of remarketed vehicles

    · Ensure adequate process control over Remarketing Solutions to maximize Black Book recovery.

    · Dispose of remarketed vehicles in an expedient manner to reduce average days in inventory.

    · Ensure compliance with all state and federal regulations and Company directives

    · Addresses customer service issues in the field by managing customer expectations and coordinating with sales team.

    · Build and maintain professional relationships with outside vendors using clear and concise communication.

    · Work with inside sales representatives to keep account and auction activities up-to-date.

    · Ensure effective communication, both verbal and written, with the AVP in all areas of the department.

    · Make recommendations to internal Marketing Communication Departments to initiate creative marketing programs for GM Financial programs

    · Work with Marketing Department to provide key insights into communication and advertising planning.

    · Monitor and identify market trends and competitor activities.

    Performs other duties as assigned

    Conforms with all corporate policies and procedures



    • Ability to diagnose and solve key business issues drawing upon functional expertise
    • Advanced knowledge of effective management and leadership practices
    • Advanced knowledge of state and federal laws (e.g., repossession and remarketing of vehicles)
    • Knowledge of the Automobile industry
    • Advanced of valuing vehicles and scheduling vehicles for sale
    • Understanding of valuing vehicles and scheduling vehicles for sale
    • Knowledge of AS400 and web applications
    • Strong knowledge of AS400 and web applications
    • Knowledge of GM Financials core business functions, policies and procedures
    • Knowledge of management processes such as planning, personnel administration, budgeting and financial analysis
    • Knowledge of the Auction Industry
    • Knowledge of the Auction Industry preferred
    • Proficiency with Microsoft Office applications
    • Strong knowledge of loss prevention and credit/collection laws, including the Fair Debt Collection Act
    • Knowledge of loss prevention and credit/collection laws, including the Fair Debt Collection Act
    • Working knowledge of the project management processes used to implement new initiatives
    • Working knowledge on vehicle titles and DMV regulations
    • Knowledge of effective leadership, communication and motivational skills


    • Ability to handle multiple tasks and deadlines
    • Ability to interact collaboratively with internal and external customers
    • Ability to maintain confidentiality
    • Ability to maintain effective working relationships
    • Ability to negotiation effectively
    • Ability to positively lead, coach and develop others
    • Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
    • Ability to work under pressure
    • Excellent negotiation skills
    • Good negotiation skills
    • Negotiation skills
    • Excellent project management skills
    • Good project management skills
    • Project management skills
    • Excellent written and verbal communication skills
    • Good written and verbal communication skills
    • Written and verbal communication skills
    • Leadership and decision making skills with the ability to lead, coach and motivate others
    • Strong analytical and problem solving skills
    • Strong mathematical skills needed to forecast losses and calculate pricing from vendors
    • Advanced mathematical skills needed to forecast losses and calculate pricing from vendors
    • Mathematical skills needed to forecast losses and calculate pricing from vendors
    • Well-organized and flexible


    High School Diploma Required

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